Refund policy

Last updated: 20 September 2026

At Steady Co, we want you to feel confident and cared for with every purchase. If something isn't right, we're here to help. This policy explains how returns, exchanges, and refunds work.

Our Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:

• Returned with all original packaging and any inserts or freezer bags supplied;
• Free from damage beyond normal trying-on;
• Accompanied by your proof of purchase (order number or receipt).

Trying it on is fine. Sizing is the thing most people are unsure about, and you can't know whether a sleeve fits without putting it on. We'd rather you tried it than guessed.

Because our sleeves are worn against the skin, items that come back soiled, stained, or showing signs of extended use may not be eligible for a refund for health and hygiene reasons, except where the item is defective or where required by law.

How to Start a Return

Email us at hello@steady.co with your order number and the reason for your return. We'll review your request and, if approved, send you instructions on where and how to send your item.

Please don't send items back before receiving return instructions, as we may be unable to process returns sent without prior approval.

Return Shipping

You are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we can't guarantee we'll receive your returned item.

If your item arrived damaged, defective, or incorrect, we cover return shipping.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at hello@steady.co.

Exchanges

If you need a different size or a replacement, the fastest way is to return your original item following the steps above and place a new order once your return is approved.

If your item arrived damaged or defective, we'll arrange a replacement at no cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order on delivery. If your item is defective, damaged, or the wrong product, contact us at hello@steady.co within 3 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or a full refund, including any applicable shipping costs.

This includes gel cores that leak, split, or fail to hold cold or warmth as described.

Non-Returnable Items

The following generally can't be returned:

• Items marked as final sale or clearance;
• Gift cards.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible at hello@steady.co. We process orders quickly, so we can't guarantee changes once an order has been packed or shipped.

A Note on Safe Use

Steady Co sleeves are comfort and compression products for everyday soreness and stiffness. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

For safe use:

• Freeze for two to three hours. Longer makes the gel colder than is comfortable against bare skin.
• Wear for 15 to 20 minutes at a time. Don't exceed 20 minutes, whether cold or warm.
• If your skin is sensitive, wear a thin layer of fabric underneath.
• Let the sleeve return to room temperature before warming it, and heat in short bursts rather than all at once.
• Don't use cold or heat on broken skin, and don't apply heat to a fresh injury or anywhere swollen.
• Take extra care, and speak to a healthcare professional first, if you have reduced skin sensation, circulation problems, diabetes, or are pregnant.
• Stop using the sleeve if the gel core is punctured or leaking.

If you have severe pain, numbness, significant swelling, a recent injury, or post-surgical needs, speak to a qualified healthcare professional before using our products. This guidance does not affect your statutory rights.

Your Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where local law provides you with greater rights than those described here, those rights apply.

Contact Us

For any questions about returns or refunds, reach us at:

Steady Co Email: hello@steady.co